Privacy Policy for Sozo LLC

Effective Date: February 10, 2025

Sozo LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. By accessing our website or providing us with your information, you agree to the terms of this policy.

We collect personal information that you provide to us directly when you:

• Complete forms on our website, including intake forms or appointment requests
• Communicate with us via email, phone, or SMS
• Participate in any surveys or feedback requests

The types of personal information we may collect include:

• Name
• Phone number
• Email address
• Appointment details

We use your personal information for the following purposes:

• To communicate with you regarding appointments, services, and updates
• To send SMS messages related to appointments, confirmations, reminders, and important updates (with your prior consent)
• To improve the services we provide
• To respond to your inquiries and provide customer support

We will not use your information for marketing purposes or share it with third parties for marketing reasons without your explicit consent.

We take the security of your personal information seriously. We implement physical, electronic, and procedural safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have concerns about the security of your personal information, please contact us directly.

By providing your phone number on our website and submitting a form, you consent to receive SMS messages from Sozo LLC related to your appointments, confirmations, reminders, and updates. You may opt out at any time by replying "STOP" to any SMS message you receive.

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to update or delete any information we have on file, please contact us at info@sozo-llc.com.

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:

• With third-party service providers who assist us in operating our website or business (e.g., payment processors, SMS service providers). These third parties are obligated to protect your information.
• When required by law or to protect our rights, property, or safety.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Sozo LLC
Email: info@sozo-llc.com
Phone: 305-985-6037.