Terms and Conditions

Effective Date: February 10, 2025

Welcome to Sozo LLC! These Terms and Conditions ("Terms") govern your access to and use of our website, services, and communications. By using our website or services, you agree to these Terms. If you do not agree, please do not use our services.

1. Services Provided

Sozo LLC offers behavioral health and diagnostic evaluation services, including virtual and in-person assessments. Our website provides information about our services and allows users to submit intake forms and request appointments.

2. User Responsibilities

By using our services, you agree to:

• Provide accurate and truthful information when filling out forms or scheduling appointments.
• Use our website and services only for lawful purposes.
• Not engage in any activity that disrupts or damages our website or services.

3. Appointment Policies

• Appointments are scheduled based on availability.
• If you need to reschedule or cancel an appointment, please notify us at least 48 hours in advance.
• Missed appointments or late cancellations may be subject to fees.

4. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Sozo LLC, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers

Example: "Hello, this is a friendly reminder of your upcoming appointment with Sozo LLC on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. 

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. 

Opt-In Method:

You may opt-in to receive SMS messages from Sozo LLC in the following ways:

• Verbally, during a conversation
• By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 305-985-6037.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary.

5. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you acknowledge and agree to the terms outlined in our Privacy Policy.

6. Limitation of Liability

Sozo LLC is not responsible for:

• Any damages resulting from the misuse of our services.
• Service interruptions or technical issues beyond our control.
• Any third-party services or websites linked from our site.

7. Intellectual Property

All content on our website, including text, images, and logos, is the property of Sozo LLC and is protected by copyright laws. You may not reproduce, distribute, or modify any content without written permission.

8. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes means you accept the new Terms.

9. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the appropriate courts of Florida.

10. Contact Information

For any questions regarding these Terms, please contact us:

Sozo LLC
Email: info@sozo-llc.com
Phone: 305-985-6037